FAQ

Order

We offer the most common payment methods. An overview of the currently available
can be found at the bottom right of our page.

Please contact us in this case. We'll see what's possible.

You will receive an order confirmation immediately after checking out the shopping cart
You will find a link there that you can use to track your order.

Shipment

Your order will be delivered within 2-4 business days.

Shipping is free for orders over CHF 75. For orders under CHF 75, you pay CHF 5 for shipping, and we cover the rest.

Unfortunately, we currently only ship within Switzerland. We are currently expanding to other markets. Please contact us so we know which country we should open next.

With our standard shipping, you'll receive your order within 2-4 business days. Please feel free to send us a message if you need an order delivered more quickly.

Products & Materials

You can recycle the wrapping paper with your old paper. Ribbons and accessories should be thrown in the regular trash after use.

Returns & Exchanges

Send us an email to info@ivy-lou.com and we will inform you about the next steps.

Please send us an email to info@ivy-lou.com as soon as possible, but no later than 14 days.

Yes, a refund is possible if the following conditions are met:

  • Returns must be made within 30 days of ordering.
  • The item is unused, complete and in the original packaging.
  • A valid proof of purchase is available.

Send us an email to info@ivy-lou.com and we will be happy to support you with the next steps.

Customer service

You can contact us at any time using the contact form or send us an email
to info@ivy-lou.com